Last updated: 27 July 2026

This Delivery Policy explains how orders placed on FITBRO are processed, shipped and delivered by Goldenroot Private Limited.

Delivery Coverage

We deliver to serviceable locations across India. Delivery availability is determined by the postal code and shipping options displayed during checkout. Certain remote, restricted or non-serviceable locations may be excluded.

Order Processing

Orders are processed after successful confirmation and, where applicable, payment verification. Dispatch and delivery estimates shown at checkout, in order communications or through tracking updates are indicative and may vary.

Orders placed during promotions, high-demand periods, Sundays, public holidays or operational disruptions may require additional processing time.

Shipping Charges

Applicable shipping, handling, Cash on Delivery or other order-related charges will be displayed at checkout before the order is confirmed.

Order Tracking

When tracking becomes available, customers may receive shipment updates through email, SMS, their FITBRO account or the delivery partner. Customers should ensure the email address and mobile number submitted at checkout are accurate.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, postal code and contact number. Address changes may not be possible after an order has been processed or dispatched. Contact our support team promptly when a correction is required.

Delivery Delays

Delivery timelines are estimates and are not guaranteed. Delays may arise because of carrier operations, weather, public holidays, high order volumes, serviceability limitations, regulatory restrictions or events beyond our reasonable control.

Failed or Refused Delivery

A delivery may fail because of an incorrect or incomplete address, an unavailable recipient, unanswered delivery calls, refusal to accept the parcel or location restrictions. Where re-dispatch is operationally possible, additional shipping or handling charges may apply.

Damaged, Tampered, Missing or Incorrect Products

If an order is received in a damaged, tampered, expired, incomplete or incorrect condition, report the issue within 48 hours of delivery. Include the order number, clear photographs of the product and outer packaging, the invoice and product label, and a continuous package-opening video showing the shipping label and reported issue.

Claims are reviewed in accordance with our Returns Policy. Do not send a product back without written approval and return instructions.

Contact

Goldenroot Private Limited
Email: goldenrootpvtltd@gmail.com
Phone: +91 92511 15783

This policy does not restrict any mandatory consumer rights or remedies available under applicable law.