Find quick answers about ordering, payments, delivery, account access, product information and after-sales support.

Orders & Payments

How do I place an order?

Select your product, choose the available variant and quantity, add it to your cart, and complete checkout using your delivery and payment details.

Which payment methods can I use?

The payment options currently available for your order will be displayed securely at checkout.

Can I change or cancel an order?

Contact us immediately after placing the order. Changes or cancellations may only be possible before the order has been processed, packed or dispatched.

Delivery & Tracking

How can I track my order?

Sign in to your FITBRO account and open the Orders section. Tracking information will appear when it has been provided by the delivery partner.

Where can FITBRO deliver?

Delivery availability is determined by the postal code and serviceability shown during checkout. Please review the applicable Delivery Policy for additional information.

What should I do if my parcel is delayed?

Review the latest tracking update first. If no meaningful update is available, contact our support team with your order number.

Returns, Damage & Incorrect Items

Can I return or exchange a delivered product?

Consumable and personal-care products are generally non-returnable and non-exchangeable after delivery. Exceptions may be considered for verified damaged, defective, expired, tampered or incorrectly delivered products in accordance with our Returns Policy.

How do I report a damaged or incorrect product?

Email us within 48 hours of delivery with your order number, clear photographs of the product and outer packaging, the invoice and product label, and a continuous package-opening video showing the shipping label and issue.

Products & Usage

Where can I find ingredients and usage instructions?

Review the product page and the product label before use. Follow the stated serving, storage and caution instructions.

Can FITBRO recommend a supplement for a medical condition?

Information on this website is for general informational purposes and is not medical advice. Consult a qualified healthcare professional before using a supplement, especially if you are pregnant, nursing, taking medication or managing a medical condition.

Need More Help?

Use our Contact Us page or email goldenrootpvtltd@gmail.com. Please include your order number for order-related queries.